A short while ago I posted a slightly incoherent post about moving ancient audio "files" (what we used to call "recordings") from slightly mouldy media like cassette and Minidisc, onto the spiffy, shiny, Sleek And Intelligent™ new computer. The resulting procedure was, as you may recall if you actually bothered to read the whole thing, rather long and irritating, and involved an excessive amount of plugging and unplugging of wires, hauling around of Zip disks, and generally waiting for things to happen.
In an effort to improve this process and reduce the chance of me smashing various computers into their component parts, I've just bought a pretty little audio interface box, the M-Audio Transit. Equipped with a couple of optical digital connectors and stereo analogue audio jacks, it seems to be just the ticket. Digital connectors for the Minidisc, analogue for the old cassettes. Perfect. And it's small and USB-powered. Should work nicely, and be easy to swap between the S&I machine and the laptop, no?
Not only does it require driver installation, which puzzles me slightly since I thought that USB devices are supposed to be plug and play, but the installer completely fails to do its job. It runs through its routine, then fails to re-start the computer (as it's supposed to). Although the driver appears to be happily installed, the machine completely fails to recognize the Transit, complaining that no such animal exists, even if it's plugged in and happily taunting me with its pretty little blue LED.
Every combination of the following procedures improved the situation not in the slightest:
- installing on a different computer, or in Administrator (="God") mode
- downloading the most recent driver
- de-installing and re-installing the driver, in hopes that it just failed the first time and all would be wonderful afterwards
- manually re-starting the computer, since it refused to do it by itself
- attempting to install the Transit using the Windows control panel - now there's an excercise in futility
- reading the manual (and by "manual", what I really mean is "uselessly simplistic document that tells you nothing")
- exploring the technical support FAQs and other documents
- screaming, shouting and generally dancing about waving various things in a lightly threatening manner
- crouching in the corner, keening and whimpering gently.
Now, M-Audio is a rather good company, and I have high hopes that they will help me out, especially after I invested half an hour or so filling out their tech support form. This necessitated me providing painfully exquisite detail about chipsets, processors, soundcards, the colour of the laptop, the ambient temperature and humidity near each computer, and the colour of the pajamas I was wearing while attempting the entire process. Tech support sent an automated email acknowledging they'd received my submission (Hooray!), and then stating something to the effect of "sorry, we're closed for the weekend" (Boo!).
So, a few hours invested in all this nonsense, and I get to wait until at least Monday before hearing back from them. Which is ok, I suppose... I wouldn't wish weekend work on anybody (least of all me), but it is frustrating, especially since I've exhausted all avenues I can think of, and I'm convinced it's neither me nor my computers (unless there's something identically screwy with both machines).
So there you go. Ricardipus beaten by technology again, at least for the time being. After five months, I think I've finally found a theme for this blog.